Intern is introduced to the implementation of Interactive Voice Response (IVR) / Automated Call Distribution (ACD) systems . Focus of position will be supporting a 4 man team with Service Management and Product Testing . Intern w ill participate in daily internal team meetings. The individual will be provided access to the IVR Team's document repository and will develop M

Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. Provide advanced adm

Supports the design and management of systems over the entire lifecycle from inception to phase out. Supports internal IT process enhancement, creating scripts to automate internal workflows. Supports routine systems operations and maintenance of infrastructure services. Performs routine tests and documents system issues. Job Responsibilities Installs, configures, tests,

Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. Duties a

Supervises and coordinates activities of a team of IT members engaged in computer operations, computer systems, computer programming, and the company's network to assure effective computer resources are provided to users. Responsible for team productivity to ensure maximum output with a high Customer Satisfaction rating. Analyzes performance indicators such as number of t

Monitor and analyze security threats and vulnerabilities and implement appropriate countermeasures Ensure compliance with regulatory compliance directives, including various NIST security controls and monitoring and reporting requirements Manage incident response efforts and assist in investigations into security breaches Communicate and report to stakeholders on security

The SailPoint Engineer will be responsible for implementing identity and access management solutions using SailPoint's IdentityIQ platform. The role involves collaborating with cross functional teams to understand business requirements, and configuring SailPoint solutions, and ensuring the seamless integration of the platform with existing systems and applications. The Sa

Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. Design, implement, c

The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting the resolution of Major Incidents for an enterprise or Government agency. This position supports evenings and weekend as needed. Key duties include 1) Performs all functional duties independently. 2) Possesses and applies expertis